Q. I am a new customer with IAS and I need to set up an account. Can I receive a W-9 form and/or a vendor form?
Sep 21, 2022
Q. How am I being billed for non-postbid/Open Web products? (i.e., prebid, Channel Science or other % of media, Total Visibility)?
Sep 21, 2022
Q. How can I calculate estimated spends in advance using the UI?
Sep 21, 2022
Q. When should I expect an answer or resolution to my Finance case?
Sep 20, 2022
Q. Who can I contact about billing-related questions?
Sep 19, 2022
Frequently asked questions around billing calculations using Custom Report Builder.
Sep 19, 2022
Frequently asked questions for invoices with video impressions where Display was ran but the Video rate was charged.
Aug 16, 2022
Frequently asked questions around credit card payments, including payment period timeline and refunds.
Q. What can I do if the billing information such as currency, rate or other charges on an invoice are not correct?
Sep 21, 2022
Q. Why are the number of impressions in the UI platform different from the invoice?
Sep 21, 2022
Q. Can we send invoices to more than one email address/contact?
Sep 21, 2022
Q. I have just received a “Minimum Advertiser True Up” invoice? What is this and why did I receive this? When can I expect my “True Up” invoices to be sent? Will this fee be included in our standard invoice?
Sep 21, 2022
Q. How does IAS invoice for partner paid campaigns? Is the client responsible for those fees should the partner not pay the invoice?
Sep 21, 2022
Q. My invoice needs to include a PO#. How can I add a PO# to an invoice?
Sep 19, 2022