Billing Solutions

Find answers to questions around billing invoices and reports.

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W-9 Vendor Form

Q. I am a new customer with IAS and I need to set up an account. Can I receive a W-9 form and/or a vendor form?

Sep 21, 2022

Resident Certificate

Information on a Resident Certificate.

Sep 21, 2022

Non-postbid/Open Web Product Billing

Q. How am I being billed for non-postbid/Open Web products? (i.e., prebid, Channel Science or other % of media, Total Visibility)?

Sep 21, 2022

Manually calculate Billing estimates using UI

Q. How can I calculate estimated spends in advance using the UI?

Sep 21, 2022

Early Pay Discount

Information on early pay discount.

Sep 20, 2022

FX Rate

Q. Which FX rate is used for billing?

Sep 20, 2022

Finance Case Response Time

Q. When should I expect an answer or resolution to my Finance case?

Sep 20, 2022

Contact for Billing-related Questions

Q. Who can I contact about billing-related questions?

Sep 19, 2022

Billing Report using Custom Report Builder

Frequently asked questions around billing calculations using Custom Report Builder.

Sep 19, 2022

Display booked but video reported - FAQ

Frequently asked questions for invoices with video impressions where Display was ran but the Video rate was charged.

Aug 16, 2022

Credit Card Payment FAQs

Frequently asked questions around credit card payments, including payment period timeline and refunds.

Unreceived Invoice

Q. Why have I not received an invoice?

Sep 21, 2022

Update Invoice Contact

Q. How can I update contact information on an invoice?

Sep 21, 2022

Incorrect Currency, Rate, or Other Invoice Charges

Q. What can I do if the billing information such as currency, rate or other charges on an invoice are not correct?

Sep 21, 2022

UI impressions different from Invoice

Q. Why are the number of impressions in the UI platform different from the invoice?

Sep 21, 2022

Send Invoices to multiple Contacts

Q. Can we send invoices to more than one email address/contact?

Sep 21, 2022

Minimum Advertiser True Up Invoice

Q. I have just received a “Minimum Advertiser True Up” invoice? What is this and why did I receive this? When can I expect my “True Up” invoices to be sent? Will this fee be included in our standard invoice?

Sep 21, 2022

Partner Paid Campaign Invoicing

Q. How does IAS invoice for partner paid campaigns? Is the client responsible for those fees should the partner not pay the invoice?

Sep 21, 2022

Early Invoice

Q. Can we get our invoices sent early?

Sep 20, 2022

Add IO/PO# to Invoice

Q. My invoice needs to include a PO#. How can I add a PO# to an invoice?

Sep 19, 2022

Add all Invoices under one PO#

Q. Can all of my invoices be listed under the same PO#?

Sep 19, 2022

Paying an Invoice

Q. How can I pay an invoice?

Sep 14, 2022

Featured Articles

  • Billing Report using Custom Report Builder

    Frequently asked questions around billing calculations using Custom Report Builder.

  • Send Invoices to multiple Contacts

    Q. Can we send invoices to more than one email address/contact?