Billing Solutions

Q. I am a new customer with IAS and I need to set up an account. Can I receive a W-9 form and/or a vendor form?

Information on a Resident Certificate.

Q. How am I being billed for non-postbid/Open Web products? (i.e., prebid, Channel Science or other % of media, Total Visibility)?

Q. How can I calculate estimated spends in advance using the UI?

Information on early pay discount.

Q. Which FX rate is used for billing?

Q. When should I expect an answer or resolution to my Finance case?

Q. Who can I contact about billing-related questions?

Frequently asked questions around billing calculations using Custom Report Builder.

Frequently asked questions for invoices with video impressions where Display was ran but the Video rate was charged.

Frequently asked questions around credit card payments, including payment period timeline and refunds.

Q. Why have I not received an invoice?

Q. How can I update contact information on an invoice?

Q. What can I do if the billing information such as currency, rate or other charges on an invoice are not correct?

Q. Why are the number of impressions in the UI platform different from the invoice?

Q. Can we send invoices to more than one email address/contact?

Q. I have just received a “Minimum Advertiser True Up” invoice? What is this and why did I receive this? When can I expect my “True Up” invoices to be sent? Will this fee be included in our standard invoice?

Q. How does IAS invoice for partner paid campaigns? Is the client responsible for those fees should the partner not pay the invoice?

Q. Can we get our invoices sent early?

Q. My invoice needs to include a PO#. How can I add a PO# to an invoice?

Q. Can all of my invoices be listed under the same PO#?

Q. How can I pay an invoice?